Atlas is available to provide support twenty-four hours a day, seven days a week. Our normal business hours are 9AM–5PM, Monday–Friday (except holidays). Outside of normal business hours, we are always on call; please call our main office at (413) 536-3600 and leave a message, and a technician will get back to you as soon as possible. Please be aware that after-hours emergencies are billed at elevated rates; see your contract for details.
After-hours support is normally only offerred to existing clients. If you are a new client, please contact us and we will arrange an initial consultation during business hours.
Remote Assistance
Wherever you have an Internet connection, Atlas T.C. can help you! Using our remote assistance software, we can connect to your computer and share your screen to see what's wrong (with your permission, of course!) and in many cases fix the problem without ever leaving the office. It's one of the many processes we've put in place to improve our response time and lower costs for our clients.
To initiate a remote assistance session, you need to first be given a six-digit priority assistance code by an Atlas technician. (Haven't talked to a tech about your situation yet? Contact us.) Just put the code in the box at the right and click “Get remote assistance”.
Client Access Portal
The Atlas T.C. Client Access Portal provides select clients with the ability to log in to our web-based ticket tracking system to enter new trouble tickets and view the status of outstanding issues. To log in to the Client Access Portal, enter your user name and password at right, and click “Log in”.
If you would like information on how to enable the Client Access Portal for your account, please contact us.