It's five minutes to five on a Friday afternoon. You're scrambling to finish a proposal that you promised to the client “by the end of the week”, when all of a sudden, something goes wrong with your computer. Who are you going to call to get you back up and running in time to close that sale? Atlas offers a complete set of capabilities to quickly and effectively combat the most difficult technology problems.
Client Access Portal/Knowledge Base
Just log in at Atlas T.C.'s Client Access Portal website, and you can notify us of a new problem or track the progress of an existing issue or project. You can also review past issues and search our extensive Knowledge Base of proven solutions to common problems. The Client Access Portal is the fast, easy way to stay on top of your technology to-do list.
Remote Assistance
No one likes waiting, especially when you've been derailed by a computer problem. That's why we offer a comprehensive remote assistance service that allows us to connect to your computer over the internet and in many cases solve the problem without ever needing to actually come to your office. Convenient and cost-effective, it gets you back up and running sooner and with less cost than an on-site visit.
Remote assitance is also great for those traveling executives who are always finding themselves with technical difficulties at the client site or in a hotel room. Anywhere you can connect to the internet, we can give you the same level of support you'd get in the office—it's like traveling with a dedicated support technician!
Emergency Response
We understand that not all technology issues happen during business hours. If you're working through the weekend on a big project, you can't wait until Monday morning for support. That's why Atlas is on call for emergency support 24 hours a day, 7 days a week. Just call (413) 536-3600 and help is on the way.